Identity and the Museum Visitor Experience eBook: John H Falk: frikilife.com: Kindle StoreUser Modeling and User-Adapted Interaction. This paper presents an authoring environment, which supports cultural heritage professionals in the process of creating and deploying a wide range of different personalised interactive experiences that combine the physical objects, collection and spaces and the digital multimedia content. It is based on a novel flexible formalism that represents the content and the context as independent from one another and allows recombining them in multiple ways thus generating many different interactions from the same elements. The authoring environment was developed in a co-design process with heritage stakeholders and addresses the composition of the content, the definition of the personalisation, and the deployment on a physical configuration of bespoke devices. To simplify the editing while maintaining a powerful representation, the complex creation process is deconstructed into a limited number of elements and phases, including aspects to control personalisation both in content and in interaction.
John H. Falk
The world economic scene is rather grim and traditional sources of support unreliable. He offers a work in progress, a theoretical model the Museum Visitor Experience Model , to help visualize the relationships between museum and visitor, emphasizing the types of experience, not visitors. He believes these experiences should 'extend, confirm, and reinforce the visitor's existing beliefs, ' rather than communicate new information. These arguments present a major challenge for museums in the 21st century. After closing the back cover, as a visitor researcher, I wanted to immediately locate the instrument, get out on the museum floor, and try it out with visitors. Real-life, real-time applicability is what I believe sets this model apart.
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Since the advent of the contract culture, the reduction in museum budgets, and the implementation of performance measures based on customer satisfaction management, museums have faced increasing pressure to attract wider audiences. This requires an understanding of visitor expectations, and experiences, of visiting a museum. This paper looks at research derived primarily from academics working in the field of visitor studies. It outlines three approaches; the social, the cognitive, and the environmental perspective, which have been applied to studies of museum visitor behaviour. The paper then presents the findings from an observational study of visitors to a city museum.